b9bd Terms & Conditions — Platform Rules and Member Obligations

Definitions

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "b9bd", "we", "us", "our" refers to the b9bd platform and its operating entity, accessible at https://b9bd.io.
• "Member", "you", "your" refers to any individual who has registered a b9bd account or who accesses the b9bd platform in any capacity.
• "Platform" refers to the b9bd website, mobile-optimised site, and all associated services including casino games, sports betting markets, payment processing, and customer support.
• "Account" refers to the registered member account created upon successful completion of the b9bd registration process.
• "Balance" refers to the total of real-money funds deposited by the member and held in their b9bd account, less any amounts wagered, withdrawn, or subject to pending transactions.
• "Bonus Funds" refers to any promotional credits, free bet credits, or matched deposit amounts credited to a member's account as part of a b9bd promotion.
• "Wagering Requirement" refers to the total amount that must be bet before Bonus Funds or winnings derived from Bonus Funds become eligible for withdrawal.
• "BDT" / "৳" refers to Bangladeshi Taka, the sole currency in which b9bd accounts are denominated and all transactions are processed.
• "BST" refers to Bangladesh Standard Time (UTC+6), the time zone used for all time-stamped records on the b9bd platform.

Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you and b9bd. By completing the registration process, clicking any "Accept", "Confirm", or "Continue" button during onboarding, making a first deposit, or placing your first wager, you conclusively confirm that you have read, understood, and agreed to these Terms & Conditions.

These Terms & Conditions should be read in conjunction with the b9bd Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. Where any conflict exists between these Terms & Conditions and the Privacy Policy or Responsible Gaming Policy, these Terms & Conditions shall prevail unless a specific section of those documents expressly overrides this agreement on a particular point.

Eligibility and Registration

3.1 Age and Capacity

To register a b9bd account, you must be at least 21 years of age and possess full legal capacity to enter into binding contracts under the laws applicable in your jurisdiction. b9bd is intended for personal, recreational use only and is not available to individuals acting in a professional or commercial capacity on behalf of third parties.

3.2 One Account Per Person

Each individual person may hold only one registered b9bd account at any time. Registering or operating more than one account — whether using different personal details, email addresses, payment methods, or device identifiers — is strictly prohibited. Where duplicate accounts are identified, b9bd reserves the right to close all associated accounts, withhold all balances pending investigation, and permanently ban the individual from the platform.

3.3 Accurate Registration Information

You must provide accurate, complete, and current personal information during registration. This includes your legal full name, date of birth, residential address, and contact details. Providing false or misleading information at the time of registration constitutes a material breach of these Terms & Conditions and may result in immediate account closure and forfeiture of funds.

3.4 Geographic Restrictions

The b9bd platform is operated and marketed primarily for use by residents of Bangladesh. Members are solely responsible for ensuring that their use of the b9bd platform complies with all laws and regulations applicable in their jurisdiction. b9bd makes no representation that access to the platform is lawful in all jurisdictions. Accessing b9bd from a jurisdiction where online gambling is prohibited is done at the member's own risk and legal liability.

Account Management

4.1 Account Security

You are solely responsible for maintaining the confidentiality and security of your b9bd login credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any other person. b9bd will not be liable for any losses resulting from your failure to maintain the security of your account credentials.

4.2 Unauthorised Access

If you suspect or become aware that your b9bd account has been accessed without your authorisation, you must notify b9bd support immediately via the 24/7 live chat function. b9bd will take reasonable steps to secure your account upon receiving such notification. All activity conducted on your account prior to notification remains your responsibility.

4.3 Account Verification (KYC)

b9bd reserves the right to request identity verification documents from any member at any time, including at the point of first withdrawal or when account activity triggers an internal review. Acceptable documentation includes government-issued photo identification (National ID card, passport, or driving licence) and proof of address issued within the preceding three months. Failure to provide satisfactory verification documents may result in temporary or permanent suspension of withdrawal privileges and account closure.

4.4 Account Closure by Member

You may request closure of your b9bd account at any time by contacting support via live chat or the support email. Upon closure, any real-money balance remaining in your account will be returned via your original payment method, subject to standard verification procedures and provided no outstanding wagering requirements are attached to those funds. Bonus Funds not yet converted to real-money through completed wagering requirements will be forfeited upon voluntary account closure.

Deposits and Withdrawals

5.1 Supported Payment Methods

b9bd currently supports the following payment methods for deposits and withdrawals in Bangladeshi Taka: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Availability of specific payment methods may vary depending on account status and verification level. b9bd reserves the right to add, modify, or remove supported payment methods at any time with reasonable notice.

5.2 Deposit Conditions

• The minimum single deposit is ৳200. There is no maximum deposit limit, though large deposits may be subject to enhanced verification.
• Deposits must be made from payment accounts that are registered in your own name. Third-party deposits are not permitted.
• b9bd does not charge fees for deposits, though your payment provider may apply their own transaction fees.
• Deposits are generally credited to your b9bd account instantly upon confirmation from the payment provider.

5.3 Withdrawal Conditions

• The minimum single withdrawal is ৳500. Maximum daily withdrawal limits may apply depending on your membership tier.
• Withdrawals will be processed to the same payment method used for the corresponding deposit wherever possible.
• Processing time for withdrawals via bKash and Nagad is typically under 5 minutes during normal operating conditions. Bank transfer withdrawals may take up to 2 business days.
• Withdrawal requests made while Bonus Funds are active and subject to wagering requirements may be held pending fulfilment of those requirements.
• b9bd reserves the right to request additional verification documents before processing any withdrawal at its absolute discretion.

5.4 Currency

All b9bd accounts are denominated exclusively in Bangladeshi Taka (৳ / BDT). b9bd does not accept deposits or issue withdrawals in any other currency. No currency conversion is performed by b9bd, and members should be aware that their payment provider may apply conversion fees if the source account is denominated in a different currency.

Bonuses and Promotions

6.1 General Bonus Terms

All bonuses, free bets, cashback offers, reload promotions, and VIP rewards issued by b9bd are subject to the specific terms displayed at the time of the offer. General conditions applying to all b9bd promotions include the following:

• Each promotion is available to eligible members only. Eligibility criteria are specified within each offer.
• Bonus Funds are credited to a separate bonus wallet and are subject to wagering requirements before being converted to withdrawable real-money balance.
• Unless otherwise stated, Bonus Funds expire 30 days after the date of credit.
• Only one welcome bonus may be claimed per eligible member. The b9bd welcome offer is not available to existing members or members who have previously held a b9bd account.
• b9bd reserves the right to withdraw, modify, or cancel any promotion at any time. Changes to active promotions will be communicated with reasonable notice where practicable.

6.2 Wagering Requirements

Unless otherwise specified in the individual promotion's terms, Bonus Funds are subject to a minimum wagering requirement of 20x the bonus amount before conversion to real money. Not all games contribute equally to wagering requirements. Live casino games typically contribute 10% of each wager, while sports betting markets may contribute between 50% and 100% depending on the odds. Slots and crash games generally contribute 100%. The specific contribution rates for each game category will be detailed in the applicable bonus terms.

6.3 Bonus Abuse

b9bd takes a zero-tolerance approach to bonus abuse. Actions constituting bonus abuse include but are not limited to: registering multiple accounts to claim the same offer more than once, placing offsetting bets to reduce risk while meeting wagering requirements, coordinating with other members to exploit promotional terms, and any other activity designed to extract value from promotions in a manner inconsistent with normal recreational play. b9bd reserves the right to reclaim bonus amounts and any associated winnings where abuse is identified, and to permanently close the relevant account.

Betting Rules and Game Play

All bets placed on b9bd sports markets are governed by the b9bd Sports Betting Rules, which are available within the platform. All casino games operate in accordance with the rules defined by the respective game studio (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and others). By participating in any game or market, you confirm that you understand the applicable rules.

In the event of a technical error, disconnection, or other malfunction during a live casino game or sports bet, b9bd will take reasonable steps to resolve the situation fairly. Where a game outcome cannot be determined due to a technical fault, the relevant wager will be voided and the stake returned to the member's account. b9bd's decision on such matters is final.

b9bd reserves the right to void any bet that it determines has been placed in error, placed on incorrect odds due to a pricing error, or placed in a manner that exploits a known software vulnerability. Members who exploit pricing errors or system glitches will have the relevant bets voided and may have their accounts suspended.

Prohibited Activities

The following activities are strictly prohibited on the b9bd platform and may result in immediate account suspension, permanent closure, and forfeiture of all associated balances:

• Use of automated betting software, bots, scripts, or any form of artificial intelligence to place bets or interact with the platform.
• Money laundering, structuring transactions to avoid reporting thresholds, or using the b9bd platform for any activity that facilitates the proceeds of criminal conduct.
• Fraudulent chargebacks or disputed transactions intended to recover deposited funds while retaining winnings or bonus benefits.
• Collusion with other members, employees, or third parties to gain an unfair advantage in any game or betting market.
• Accessing or attempting to access another member's account without authorisation.
• Introducing viruses, malware, or any other malicious code to the b9bd platform.
• Providing false identity information during registration or verification procedures.
• Registering or operating more than one account, as described in Section 3.2.

b9bd cooperates fully with law enforcement authorities and regulatory bodies. Where prohibited activities are identified, b9bd will preserve all relevant records and share them with authorities as required by applicable law.

Responsible Gaming

b9bd is committed to providing a safe and responsible gaming environment for all members in Bangladesh. Gambling is intended as a form of entertainment. If gambling is no longer enjoyable or is causing financial, personal, or psychological harm, members are strongly encouraged to use the responsible gaming tools available within their account settings, including deposit limits, session time limits, cool-off periods (temporary self-exclusion of 24 hours to 6 weeks), and permanent self-exclusion.

b9bd reserves the right to impose account restrictions, including mandatory deposit limits or compulsory self-exclusion periods, where our responsible gaming monitoring systems or support staff identify patterns of play that indicate a member may be experiencing gambling-related harm. These restrictions may be applied without prior notice in circumstances where immediate action is warranted in the member's best interest.

Full details of all available responsible gaming tools and external support resources are available on the b9bd Responsible Gaming page. Members experiencing gambling-related difficulties are encouraged to contact our 24/7 live support team or visit that page for guidance.

Intellectual Property

All content on the b9bd platform — including but not limited to the b9bd brand name and logo, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of b9bd or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the b9bd platform solely for your own personal, recreational use in accordance with these Terms & Conditions.

You must not copy, reproduce, redistribute, publish, scrape, reverse-engineer, or create derivative works from any b9bd content without prior written permission. Unauthorised use of b9bd's intellectual property may result in legal action.

Privacy and Data

b9bd collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering a b9bd account, you consent to the collection and processing of your personal data as described in the Privacy Policy. b9bd uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers.

b9bd will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities as required to operate the platform and comply with applicable law. Full details are contained in the Privacy Policy.

Limitation of Liability

To the fullest extent permitted by applicable law, b9bd's total liability to you in connection with any claim arising from or related to these Terms & Conditions or your use of the b9bd platform shall be limited to the amount of real-money funds held in your account at the time the relevant claim arises.

b9bd shall not be liable for any indirect, incidental, special, consequential, or punitive losses or damages, including loss of profits, loss of data, or loss of opportunity, arising from your use of or inability to use the b9bd platform, even if b9bd has been advised of the possibility of such damages. b9bd makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

Gambling involves risk. You acknowledge that you may lose some or all of the funds you deposit on the b9bd platform. b9bd is not responsible for any gambling losses you incur, provided the platform has operated in accordance with these Terms & Conditions and the applicable game rules.

Amendments to These Terms

b9bd reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, b9bd will provide notice to members via a prominent announcement on the platform and/or direct notification to the registered email address associated with your account. The amended Terms & Conditions will take effect on the date specified in the notice, which will be no less than 7 days from the date of notification for material changes.

Your continued use of the b9bd platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the amended terms, you must cease using the platform and may request account closure in accordance with Section 4.4.

Governing Law and Dispute Resolution

These Terms & Conditions and any dispute arising from or related to your use of the b9bd platform shall be governed by and construed in accordance with the laws applicable to b9bd's operating entity, as specified in the platform's licensing documentation. In the event of any dispute between you and b9bd, you should first contact b9bd's customer support team to seek an informal resolution. b9bd aims to resolve all member disputes within 5 business days of receipt of a formal written complaint submitted via the support email.

If a dispute cannot be resolved informally, the parties agree to submit to the jurisdiction of the competent courts or arbitration body specified in b9bd's licensing documentation. Nothing in this clause limits any statutory rights you may have under applicable consumer protection law in your jurisdiction.

Contact Information

If you have any questions regarding these Terms & Conditions or any aspect of the b9bd platform, please contact us through the following channels:

• Live Chat: Available 24/7 directly inside your b9bd account. Average response time: 2–5 minutes.
• Support Email: [email protected] (plain text — not a clickable link). Response within 24 hours for non-urgent matters.
• Operating Hours for Live Chat: 24 hours a day, 7 days a week, 365 days a year (Bangladesh Standard Time, UTC+6).

b9bd does not provide telephone support. All formal complaints must be submitted in writing via the support email to ensure a proper record is maintained.