b9bd Privacy Policy — How We Collect, Use, and Protect Your Data
Your privacy is a fundamental priority at b9bd. This Privacy Policy explains in clear terms exactly what personal information we collect from members across Bangladesh, how that information is used, who it may be shared with, and the rights you hold over your own data.
Six Principles That Govern How b9bd Handles Your Data
These principles summarise the b9bd approach to data privacy. The complete legal text of this Privacy Policy follows below — please read it in full before using the platform.
b9bd collects personal data only for specific, clearly defined purposes: account registration, identity verification, payment processing, customer support, responsible gaming compliance, and platform improvement. We do not collect data speculatively or for purposes that have not been disclosed to you at the time of collection.
We collect only the minimum amount of personal data necessary to deliver the b9bd service safely and in compliance with our legal obligations. Where a purpose can be achieved with less data, or with anonymised data, b9bd will use the less intrusive approach. We do not request information that serves no operational function on the platform.
All data transmitted between your device and the b9bd platform is protected by 256-bit SSL encryption. Member data at rest is stored in encrypted form on secured servers with access controls strictly limited to authorised personnel. b9bd conducts regular internal security reviews and maintains incident response procedures to address any breach swiftly and transparently.
b9bd members have the right to access the personal data we hold about them, to request correction of inaccurate data, and to request deletion of data that is no longer necessary for the purposes for which it was collected. Requests can be submitted at any time to the b9bd support team via live chat or the support email address.
b9bd does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Data sharing with external parties is limited strictly to service providers who assist in operating the b9bd platform — including payment processors, identity verification providers, and fraud prevention services — all of whom are bound by confidentiality obligations.
Whenever b9bd makes a material change to this Privacy Policy, we will notify registered members via a platform announcement and, where practicable, a direct notification to your registered email address. The effective date at the top of this document will be updated to reflect the most recent revision. Continued use of the b9bd platform following any update constitutes acceptance of the revised policy.
Summary statement: b9bd collects personal data only to operate its online casino and sports betting platform safely, legally, and responsibly for members in Bangladesh. We do not sell your data. We protect it with industry-standard encryption. You have clear rights over your information, and exercising those rights is straightforward — contact our support team at any time. The full detail of these commitments is set out below.
Who We Are
b9bd operates the online casino and sports betting platform accessible at https://b9bd.io (the "Platform"). For the purposes of this Privacy Policy, b9bd is the data controller responsible for the personal information collected from members and visitors to the Platform. This Privacy Policy applies to all members registered with b9bd, all visitors who browse the Platform without registering, and all individuals who contact b9bd through any support channel.
b9bd is committed to handling your personal data with care, integrity, and in accordance with applicable data protection principles. If you have any questions about this Privacy Policy or about how b9bd handles your personal data, please refer to Section 15 for contact details.
Data We Collect
b9bd collects the following categories of personal data from members and platform users:
2.1 Identity and Registration Data
- Full legal name as shown on official identification documents
- Date of birth (used to verify that you meet the 21+ age requirement)
- Residential address, city, and postcode
- Nationality
- Username selected at registration
- Copies of government-issued identification (National ID, passport, or driving licence) when requested for Know Your Customer (KYC) verification
2.2 Contact Data
- Email address
- Mobile phone number (used for account security and support communications)
2.3 Financial and Transaction Data
- Payment method details (bKash account number, Nagad account number, Rocket number, bank account details, card numbers in truncated form)
- Transaction history — all deposits, withdrawals, bonuses credited, and adjustments
- Wagering activity — bets placed, games played, amounts staked, and results
- Account balance history
2.4 Technical and Device Data
- IP address and approximate geolocation derived from IP
- Device type, operating system, and browser type and version
- Session timestamps and duration
- Pages visited within the b9bd Platform and navigation patterns
- Cookie identifiers and similar tracking technologies (see Section 7)
2.5 Communications Data
- Records of live chat conversations with b9bd support staff
- Email correspondence with the b9bd support team
- Feedback, complaints, and dispute records
2.6 Responsible Gaming Data
- Self-exclusion requests and their terms
- Deposit limit settings and modification history
- Session time limit configurations
- Notes made by the b9bd responsible gaming team in connection with any interaction
How We Collect Your Data
b9bd collects personal data through the following means:
- Direct submission: Information you provide when completing the b9bd registration form, submitting KYC verification documents, making deposits or withdrawal requests, contacting customer support, or responding to surveys.
- Automated platform activity: Technical data collected automatically as you interact with the b9bd Platform, including cookies, server logs, and device fingerprinting technologies used for fraud prevention and platform security.
- Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment processors when you initiate a deposit or withdrawal.
- Identity verification partners: Results and flags returned by third-party KYC and anti-money laundering screening services that b9bd uses to verify the identity of members and comply with applicable financial crime prevention obligations.
- Responsible gaming monitoring: Behavioural data generated by b9bd's internal responsible gaming systems, which analyse wagering patterns to identify members who may be exhibiting signs of problem gambling.
Legal Bases for Processing
b9bd processes your personal data on the following legal bases:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual necessity | Processing required to create and maintain your b9bd account, process deposits and withdrawals, settle bets and game outcomes, and deliver customer support. |
| Legal obligation | KYC identity verification, anti-money laundering screening, fraud detection, and record-keeping required by applicable gaming and financial regulations. |
| Legitimate interests | Platform security and fraud prevention, responsible gaming monitoring, internal analytics to improve the platform, and communicating material service changes to members. |
| Consent | Sending marketing communications and promotional offers via email where you have opted in to receive them. You may withdraw consent at any time by contacting support. |
How We Use Your Data
b9bd uses the personal data we collect for the following purposes:
- Account management: Creating, maintaining, and securing your b9bd member account, including processing login events and managing password resets.
- Transaction processing: Processing deposits, withdrawals, bonus credits, and any other financial movements on your account, and maintaining accurate financial records of all activity.
- Identity verification: Conducting KYC checks as required by our operating obligations, including verifying your age, identity, and residential address before processing withdrawal requests above applicable thresholds.
- Fraud prevention and security: Monitoring account activity for patterns that may indicate fraud, money laundering, bonus abuse, or other prohibited conduct as defined in the b9bd Terms & Conditions.
- Responsible gaming: Monitoring wagering behaviour to identify potential problem gambling, applying self-exclusion tools at your request, and proactively reaching out to members whose activity triggers responsible gaming alerts.
- Customer support: Responding to queries, complaints, and disputes submitted through live chat or email, and maintaining records of those communications to ensure consistent service.
- Platform improvement: Analysing anonymised and aggregated usage data to understand how members interact with the b9bd Platform, identify areas for improvement, and develop new features and game offerings.
- Marketing communications: Sending you information about b9bd promotions, bonuses, and platform updates where you have opted in to receive such communications. You may unsubscribe at any time.
- Legal compliance: Meeting our obligations under applicable gaming, financial crime prevention, and data protection laws, and cooperating with lawful requests from regulatory authorities and law enforcement.
Sharing Your Personal Data
b9bd does not sell, rent, or trade your personal information. We share personal data only in the following limited circumstances, and only to the minimum extent necessary:
6.1 Payment Service Providers
When you make a deposit or withdrawal, b9bd shares the transaction details necessary to process that payment with the relevant payment provider, such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card scheme operators. These providers are bound by their own privacy commitments and applicable financial regulations.
6.2 Identity Verification and KYC Providers
Where KYC verification is required, b9bd shares identification documents and personal details with authorised third-party identity verification and anti-money laundering screening services. These providers are engaged under confidentiality agreements and are permitted to use your data only to provide verification services to b9bd.
6.3 Game Content Providers
Game studios and live casino operators whose content is available on b9bd — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe — may receive pseudonymised session and wagering data necessary to deliver their games and validate outcomes. These providers do not receive your full personal profile and are bound by data processing agreements.
6.4 Legal and Regulatory Authorities
b9bd will disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, in response to a lawful court order or regulatory demand, or where b9bd reasonably believes disclosure is necessary to prevent fraud, money laundering, or serious harm.
6.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of b9bd's business, member data may be transferred to the acquiring entity as part of that transaction. Members will be notified of any such transfer and any associated change to this Privacy Policy prior to the transfer taking effect.
Cookies and Tracking Technologies
b9bd uses cookies and similar tracking technologies to operate the Platform, maintain your login session, prevent fraud, and understand how members use the site. The following categories of cookies are in use:
- Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your b9bd account and security tokens that protect against cross-site request forgery. These cannot be disabled.
- Functional cookies: Remember your preferences (such as preferred language and display settings) to personalise your experience on the b9bd Platform across sessions.
- Analytics cookies: Collect anonymised data about how visitors use the Platform (pages visited, session duration, navigation paths) to help b9bd improve the service. Data is aggregated and does not identify individual users.
- Fraud prevention and security cookies: Used to detect unusual or suspicious activity and protect member accounts. These are a core component of b9bd's platform security infrastructure.
You may manage non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your experience on the b9bd Platform, and disabling security-related cookies may impair the Platform's ability to protect your account.
Data Retention
b9bd retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, and to resolve any disputes. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years following permanent account closure |
| Financial transaction records | 7 years from the date of each transaction, in line with financial record-keeping obligations |
| KYC verification documents | 5 years following account closure or completion of the relevant verification process |
| Customer support correspondence | 3 years from the date of the most recent communication in each case |
| Self-exclusion and responsible gaming records | Minimum 7 years to support ongoing responsible gaming obligations |
| Technical and device data (logs) | 13 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn, plus 3 years thereafter as proof of consent |
Where data is no longer required, b9bd will securely delete or irreversibly anonymise it. In some cases, data may be retained beyond the standard periods where there is an ongoing legal dispute, regulatory investigation, or other legitimate reason requiring its preservation.
International Data Transfers
b9bd's Platform is accessible from Bangladesh, and our primary user base is located in Bangladesh. Our servers and data storage infrastructure may be located in jurisdictions outside Bangladesh. Where personal data is transferred outside the country of origin, b9bd takes appropriate measures to ensure that your data continues to receive a standard of protection consistent with this Privacy Policy.
Such measures may include the use of standard contractual clauses in agreements with data processors, binding corporate rules applicable to group entities, or reliance on adequacy decisions where the receiving jurisdiction has been determined to offer an adequate level of data protection. If you have questions about the specific safeguards applicable to any particular international transfer, please contact b9bd using the details in Section 15.
Your Privacy Rights
As a b9bd member, you have the following rights in relation to your personal data. b9bd will respond to valid requests within 30 days of receipt:
- Right of access: You may request a copy of the personal data b9bd holds about you, along with information about how it is being used.
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected. You can update many details directly within your b9bd account settings.
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that require us to keep it.
- Right to restrict processing: You may ask b9bd to pause or limit the processing of your data in certain circumstances, such as while a dispute about its accuracy is resolved.
- Right to data portability: Where data has been provided by you and is processed on the basis of your consent or contractual necessity, you may request a structured, machine-readable copy of that data.
- Right to object: You may object to the processing of your data where b9bd relies on legitimate interests as the legal basis, including objecting to direct marketing communications at any time.
- Right to withdraw consent: Where processing is based on consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact the b9bd support team via live chat or by email to [email protected]. b9bd may need to verify your identity before processing certain requests to protect against unauthorised access to member data.
Children and Minors
The b9bd Platform is strictly intended for adults aged 21 years and above. b9bd does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the b9bd Platform in any capacity.
If b9bd becomes aware or reasonably suspects that personal data has been collected from a person under the age of 21, we will take prompt steps to close the relevant account and delete the associated data. If you believe that a minor may have registered an account with b9bd, please contact our support team immediately so we can investigate and take appropriate action.
Security Measures
b9bd employs a layered technical and organisational security framework to protect member data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the b9bd Platform
- Encryption of sensitive data at rest in our database infrastructure
- Role-based access controls limiting staff access to personal data on a strict need-to-know basis
- Multi-factor authentication requirements for administrative and staff access to internal systems
- Regular automated vulnerability scanning and periodic manual penetration testing
- Intrusion detection systems and real-time security event monitoring
- Staff training on data protection obligations and secure handling of member information
- Documented incident response procedures to ensure prompt and transparent handling of any security breach
Important: While b9bd takes every reasonable technical precaution to protect your data, no online platform can guarantee absolute security. You play a critical role in protecting your own account by using a strong, unique password and keeping your b9bd login credentials confidential. If you suspect any unauthorised access to your account, contact b9bd support immediately via live chat.
Third-Party Links and Integrations
The b9bd Platform may contain references to or integrations with game content from third-party studio providers. While b9bd operates the overall Platform environment and takes steps to vet its partners, third-party game providers operate under their own privacy frameworks and data practices. b9bd is not responsible for the privacy practices of third-party content providers, and this Privacy Policy does not cover any data collection or processing conducted independently by those providers within their proprietary game environments.
If you have concerns about how a specific game provider handles your data, you are encouraged to review that provider's privacy documentation directly. For any questions about data shared between b9bd and its game partners, please contact our support team.
Changes to This Privacy Policy
b9bd reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered members via a platform announcement and, where practicable, a notification to your registered email address at least 7 days before the changes take effect.
The "Last Updated" date at the top of this document reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how b9bd handles your personal data. Your continued use of the b9bd Platform after any update to this Privacy Policy constitutes your acceptance of the revised terms.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or b9bd's handling of your personal data, please contact us using the following details:
- Live Chat: Available 24/7 inside your b9bd account. This is the fastest channel for all privacy-related queries. Average response time: 2–5 minutes.
- Support Email: [email protected] — for formal data access, rectification, erasure, and portability requests. Please mark the subject line as "Privacy Request". We respond to formal data rights requests within 30 days.
- Operating Hours: Live chat support operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
b9bd does not provide telephone support. All formal data rights requests must be submitted in writing via live chat or the support email to ensure a verifiable record is maintained.
Questions About Your Privacy at b9bd?
Our support team is available around the clock to address any data privacy queries. You can also review our full Terms & Conditions or explore the platform at your leisure.